In short

Claim Disk is a Windows application that examines the storage on a computer. We keep as little information about you as the service can be run on, we do not sell it, and we do not pass it to advertising networks.

What the web server records

Every visit leaves an entry in the web server log: the address you connected from, the time, the page requested, the response, the amount of data sent, and the browser identification your browser supplies.

From that address we work out an approximate location - city, region and country - using a copy of a geolocation database held on our own server. Your address is not sent to any outside service in order to do this. Detailed records are kept for 30 days and then removed; only counts and totals are kept after that.

Cookies

This site sets no advertising or tracking cookies, and uses no third-party analytics service. The site software may set a single session cookie, which is needed for the site to function and is discarded when you close the browser.

The application itself

Claim Disk runs on your own computer. File names, folder names, file contents, scan results and disk-usage figures are not sent to us or to anyone else; the index, settings and logs stay on that computer.

A copy used for personal use makes no connection to us. A copy used by an organization contacts our license server at billing.clue.im:

License activation and checks. When a license key is activated, the application sends the license key, a machine identifier derived from the Windows installation identifier, the computer name, the application version and the product identifier. About once a month, to re-check the license, and when a seat is released, it sends the license key and the machine identifier.

Evaluation check-in. While an organization evaluates Claim Disk without a key, the application sends, about once a week, the machine identifier, the application version, the evaluation start and end dates and whether the evaluation has ended.

Like any internet request, each of these also reveals the network address it comes from, which the license server records. We use this information to administer licenses and evaluations, to enforce seat limits, to prevent fraud and misuse, and to count activations and evaluations. Section 7 of the Claim Disk License Agreement describes the same.

If you buy a license

Payment is taken by PayPal. We never see and never store your card details. To issue and support a license we keep the contact name, company, e-mail address, country and postal address given at purchase, any VAT or tax ID and purchase-order number you enter, the order and the invoice, the license key, and a record of each computer on which the key is activated: its machine identifier, computer name and application version, and when it first and last checked in. Licensing requests are logged together with the network address they come from. We keep these records for as long as they are needed to administer licenses, prevent misuse and meet our legal and accounting obligations.

If you ask for news by e-mail

You will be asked to confirm the address before anything is sent to it, and every message carries a link to stop. Addresses are never shown to other recipients and are never passed to anyone else.

What we do not do

We do not sell or rent information about you. We do not use advertising networks or third-party trackers. We do not attempt to identify individual visitors from their browsing.

Your rights, and how to reach us

You may ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. Write to software@clue.im and we will respond.

Changes to this notice

If this notice changes, the date at the top changes with it.